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FAQS

Account

How do I register?

We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length. You can easily create your own Flexin' Swag profile by clicking here.

I cannot login to my account.

Check your login details carefully. Make sure the email address is the same one you used for registration, and the password you entered is correct. Please make sure that your web browser accepts cookies. It might be a problem caused by system maintenance; please wait 15 minutes and try again. If you are still not able to access your account, please contact our Support Team and outline the problem.

I forgot my password

If you forgot your password, just click the "Forgot your password?" link on the “sign in” Page and we will send you an automated email with information on how to reset your password.

How can I change my password?

To change your password, just click the "Forgot your password?" link on the “sign in” Page and we will send you an automated email to reset your password.

Can I change my email address into another one?

Unfortunately, this option is currently unavailable. We are working to make this function available in the near future.

What is the difference between the billing address and the shipping address?

The billing address should be the same address you provided to your bank when you applied for your credit/debit card; the shipping address is the one you want us to ship your order to.

 

Member's Area

How do I get coupons?

Register for a customer account on FLEXINSWAG.COM and sign up for our newsletter at the bottom of the website. We have special activities, coupons, giveaways, and much more.

How do I use my coupons?

Make sure the coupon has not expired (most will show the expiry date in your account). During the checkout process, go to your shopping cart. Enter the full promotion code and click "APPLY". You can only use one coupon code per order.

Order Questions

Can I order on my mobile device?

Yes, you can visit our mobile website on your smartphone or tablet by simply entering https://flexinswag.com/ on the search bar of your browser.

How long can items be stored for in my shopping bag?

The shopping bag your account is linked to will retain its contents up to 30 days. This applies to customers who are signed in.

How do I know what size to choose?

You can view our Sizes Guides for easy reference, or reach out to a Personal Shopping Assistant.

Can I cancel/make changes to my order?

It is only possible to make a change to your order within 1 hour of placing it, if that order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within the hour) with your change/cancellation request details included. You are strongly advised to use our Live Chat service or reach us by phone for the fastest response.

Shipping

I have questions about shipping

You can find more information on shipping here.

Returns, Exchanges, and Refunds

I have questions about returns, exchanges and refunds

You can find more information on returns, exchanges and refunds here.

Other Questions

How do I become a Flexin' Swag ambassador?

Please contact us by email at info@flexinswag.com or DM us on our instagram account for inquiries.

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